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What You Need to Know Before Using faw992

These legal terms set out what you agree to when you access faw992 and how we handle your account, your data and your wallet activity through DANA, OVO or GoPay.

Account ConditionsData & PrivacyWallet Policy — DANA, OVO, GoPayJurisdiction NoticeContact Rights
faw992 What You Need to Know Before Using faw992
LEGAL CONTACT

Reach Us About Any Legal or Policy Question

If you have a question about our terms, need a copy of your account data, or want to raise a policy concern, our support team handles those requests directly. We aim to respond to legal and policy queries within a reasonable timeframe. Contact us through the channel that works for you.

Live Chat Support Start a live chat session from inside your account dashboard. Describe your legal or policy question and our team will escalate it to the right contact point.
Email Policy Desk Send your request to our policy email. Include your registered account ID and the specific terms section or data request you are raising so we can process it accurately.
Account Help Centre The Help Centre inside your account lists common legal queries — account closure, data access, wallet transaction records tied to DANA, OVO or GoPay — with step-by-step paths.
HOW WE OPERATE

Data Handling, Security and Your Account Rights

We handle your personal data and account activity according to a clear set of practices. Here is what that means in concrete terms — how we store data, how we protect your account, how long we keep records, and what you can ask us to change.

Data Retention and Access

Transaction records — including DANA, OVO and GoPay deposit and withdrawal history — are retained for the period required by our policy. You can request a copy by contacting our support desk with your account ID.

Cookie and Tracking Policy

We use cookies to keep your session active across mobile and desktop. You can manage cookie preferences through your browser settings; some features may not work correctly if essential cookies are disabled.

Account Security Practices

Your account is protected with OTP verification at login. If we detect unusual activity — such as multiple login attempts or wallet mismatches — we may temporarily lock the account and notify you immediately.

Requesting Changes to Your Data

You have the right to request corrections to inaccurate account data or ask for account closure. Submit the request via live chat or email with your registered mobile number and we will action it promptly.

Common Questions About Our Terms and Your Rights

These are the policy and legal questions we hear most from accounts in Indonesia. Each answer reflects our actual process — not general platform talk.

Access depends on local law and the eligible region you are in. If local law in your area permits access, these terms apply to your account from the moment you register.

Contact support via live chat or email with your account ID. Specify the date range and payment method — DANA, OVO or GoPay — and we will prepare a record for you.

We retain data for the period set out in our retention policy after closure. After that period expires, personal data is removed. You can ask support for the exact retention timeline.

No. We notify you of material changes before they take effect. The updated terms are posted here with an effective date, and continued account use after that date means you accept the new version.

Open a live chat or send an email to our policy desk. Include your registered mobile number and the specific detail you need corrected. We action verified requests as quickly as our review allows.

Stop using your account and contact support to request closure before the new terms take effect. We will process your closure request and handle any remaining wallet balance through your linked e-wallet.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.